If you’re looking to improve your mobile experience, you could invest in a native app. Apps seem to offer more versatility than traditional websites, creating a more professional web presence.
However, there’s a third option you can choose from that could work out in your favor: a PWA. Progressive Web Apps (PWAs) work as a compromise between traditional websites and apps, and web users are all over them. Here’s what you need to know if you decide to invest in a PWA and how it will affect your brand.
What Are Progressive Web Apps?
Progressive Web Apps are websites that have the same functionality and ease-of-use of as actual apps. Rather than investing your resources into an app and using your mobile page to drive users to download it, PWAs allow users to immediately access a brand’s content as if they were typical app users. Google specifies three main features of PWAs:
- Reliability: PWAs should load instantly, regardless of whether a user is online or offline.
- Speed: PWAs should load in fewer than three seconds, and the content should be immediately available without any delays or scrolling issues.
- Engagement: PWAs should have engaging content and give users the power to add the app to their home screens. PWAs can also send push notifications to users without the user having to download a specific app to receive them.
Essentially, a progressive web app walks like an app and talks like an app, but lives within the web browser instead of on the phone. It takes up less room on user devices while offering the same features as an app.
What Are the Benefits of PWAs?
PWAs serve as hybrids between websites and apps. They are apps for companies who want to make their online experience less clunky and websites for companies who can’t get people to use their apps.
Development actually isn’t the hardest part of creating, using, and marketing native apps. The hardest part is getting customers to convert and download your app and use it on a regular basis. A 2017 report by ComScore reported that 57% of users digital time is spent on apps, but 51% of users download zero apps per month. Only 24% of users report that they will download one or two apps per month. The vast majority of people are happy with the apps they have on their phones.
Brands have to put in a tremendous amount of energy to convince users to download their native apps. These people are also likely heavy users or repeat customers. Creating a stellar app and average mobile website could isolate new customers who don’t want to download your app and even put off repeat customers who aren’t loyal enough to download your app in the store.
There’s another issue with pushing traditional apps: the average churn is astronomical. Silicon Valley analyst Andrew Chen found that 77% of users abandon an app within three days of installing it. By the 90-day mark of using an app, only 5% of users are still engaged. With a traditional native app, your company essentially spends a lot of development and marketing time to target five percent of your customer base.
How Do Customers Respond to PWAs?
Dozens of brands are already testing PWAs within their userbase. Twitter is often lauded for its PWA, especially as more people check it to follow political news and current events. Someone who does not have a Twitter account still wants to see various tweets and trends. Instead of having to download the app and sign up, they can see the tweet within their mobile browsers. This increases Twitter’s traffic instead of safeguarding all of the content behind a native app firewall.
The AppInstitute shared an infographic with curated data on the use of progressive web apps, and you can see how users react positively to the pages, improving the overall brand experience for companies who invest in them:
- PWAs see a 68% traffic increase on average than native apps.
- PWAs use 25x device storage than native apps.
- PWSa load 15x faster than native apps.
In fact, when Twitter launched its PWA, it saw a 75% increase in total tweets sent and a 70% reduction in data used. This means the new app helps existing Twitter users as well, not just newbies who haven’t downloaded the app yet.
Case Study: Pinterest Adopts a PWA
Along with Twitter, Pinterest recently made the decision to adopt a PWA instead of gatekeeping their app or maintaining a mobile website. Their developers realized that their web presence only managed to convert one percent of users, and the remaining 99 percent didn’t want to open another app or download Pinterest to their phones. The decision to keep the content within the browser was obvious and immediate.
Addy Osmani, who works at Google and helps brands develop and launch their PWAs, reported a 40% increase in time spent on the website, and a 50% increase in ad click-throughs, meaning increased revenue for the social network.
If you’re still on the fence, Osmani has plenty of other case studies on his Medium page, include progressive web apps implemented by Tinder and Treebo.
The Future of PWAs
Industry experts across the web agree that progressive web apps will be the future of mobile phone use. Gartner reports that PWAs will replace 50% of mobile apps by 2020, meaning we’re only seeing the tip of the iceberg of what these apps look like and what they can do.
“Early data from the likes of Twitter and Pinterest shows significant benefits for products released as a PWA, which should further encourage other teams to invest in the platform,” Max Lynch, CEO and co-founder of Ionic, tells AppDevelopment magazine. “Many businesses will have no choice if they want to reach and retain users but to lower the barrier to using their app by building a PWA.”
In the same way that some websites jumped on the mobile trend a decade ago while others were pulled online kicking and screaming, some developers will adopt progressive web apps early on while others watch timidly on the sidelines. The choice is yours whether you take a risk as an early adopter or hope you customers stick around as you fall behind.
If you’re unhappy with your current mobile experience, reach out to Trinity Insight today. We can run a free audit and consultation to review your strengths, weaknesses, and opportunities.