After Curbside Service Boosts Online Sales, Sears Introduces Product Returns From the Comfort of Your Car

Sears Shop Your WayIn acknowledgement of the millions of turtleneck sweaters – tags still intact – that clutter closets across the country, Sears has made returning and exchanging unwanted items a less time-consuming and physically laborious process with new additions to their Shop Your Way curbside service. Accessible through Sears.com and the Shop Your Way app, the feature’s latest update allows customers to take back products without leaving their cars.

Unhappy shoppers simply have to identify their product on Sears.com, wait for a confirmation e-mail, pull up to a designated return parking spot at their local Sears, and then let Shop Your Way’s in-app timer ensure that a sales associate rolls up within the five-minutes-or-less guaranteed timeframe . Since unveiling Shop Your Way at the beginning of 2014, Sears has seen an 18 percent year-over-year online sales increase. The company’s in-store sales continue to drop, but with the success of Shop Your Way’s online purchase pick-up participation and the promising addition of returns and exchanges, maybe the solution is right outside their doors.

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